How It Works
KinClaims onboarding is a five-step process, Consult, Configure, Train, Go-Live and Optimise, that takes a UK claims team from first workshop to a live, configured system in weeks rather than months.
Simple. Straightforward. Effective.
Our five-step onboarding process
- Consult. We map your workflow and understand your business requirements.
- Configure. We configure KinClaims around your specific processes, not the other way around.
- Train. Hands-on training to give your team confidence from day one.
- Go-Live. Structured launch with full support from the KinClaims team.
- Optimise. Continuous improvement as your business evolves.
See KinClaims in action
Short demo videos walk through Instructing Engineers, Email Allocation and an Overview of Reports. Watch them to see how quickly common tasks move through the system.
For credit hire teams, see how this workflow applies to credit hire management software, or read how to move credit hire off spreadsheets.
Frequently asked questions
What is the KinClaims onboarding process?
KinClaims onboarding is a five-step process, Consult, Configure, Train, Go-Live and Optimise, that takes a UK claims team from first workshop to a live, configured system in weeks rather than months.
How long does it take to go live with KinClaims?
It depends on the size of the operation and how much configuration is needed, but a structured onboarding typically gets a claims team live within weeks. Larger operations with more integrations and more complex workflows take longer.
What happens during the Consult stage?
The KinClaims team maps how your claims actually move today: your stages, evidence requirements, correspondence, reporting needs and the integrations you rely on. That map becomes the configuration brief.
Do we have to change our workflow to fit the software?
No. KinClaims is configured around your existing process during the Configure stage. Where a step is genuinely inefficient the KinClaims team will say so, but the platform follows your operation rather than the other way round.
What training and support is included?
Hands-on training is delivered before go-live so handlers are confident from day one, with support through launch and afterwards. The Optimise stage keeps the configuration current as the business changes.
How is our existing claims data moved across?
Existing claim data is reviewed during Consult and migrated as part of Configure, so live files continue in the new system rather than being rekeyed. What can be migrated depends on the format your current data is held in.
What happens after go-live?
The Optimise stage covers ongoing review: refining workflows, adding automation where it now makes sense, and switching on add-on modules such as fleet, fraud detection or OCR as the operation grows.