Case Study: Dash Claims

A bespoke claims management system built around the needs of the business.

Dash Claims needed a system that could do more than cover the basics. Their previous setup worked to a point, but did not fully support the way the business operated, particularly around managing dual control vehicles and related workflows. Too many everyday tasks were still being handled manually.

The challenge

• Better reflect the way their business actually works
• Support different service types more effectively
• Reduce manual handling and repetitive admin
• Make it easier to manage communications
• Provide a system that was simple for the team to use day to day

The solution

KinClaims worked closely with Dash Claims to understand their processes and long-term goals, then delivered a bespoke solution tailored to how Dash Claims operates. This included a more interactive platform, service-specific workflows, and built-in tools to simplify communication and reduce administration.

The results

Tasks that had previously taken 35 to 40 minutes could now be completed in around five minutes. Dash Claims was able to save time across day-to-day operations, reduce copying and pasting between screens and emails, simplify communication with providers and customers, and improve visibility across jobs and finances.

"Before KinClaims, some tasks were taking us 35 to 40 minutes because we were copying and pasting across different screens and emails. Now the system pulls everything through automatically and the same process takes around five minutes." — Sandy Hillan, Dash Claims